This training course will help develop the coaching skills of supervisors, team leaders and managers.
What is Coaching? – A review of what coaching is and the key skills required of a good coach.
My Experience – A look at the participants own experience of having been ‘coached’ in the past. Examining their feelings and the positive and negative aspects.
Mine Field – A fun activity that allows participants to practice the skills of a coach and review the learning points.
The Manager as Coach – A look at the role of the manager and how coaching fits into this.
The Coaching Environment - Examining the environment in which positive coaching can take place. One where staff feel challenged and supported enough to achieve positive results.
A Procedure for Coaching Success – Providing participants with a set structure to create a results driven environment in which coaching plays an integral part.
The Coaching Conversation – Explaining the GROW model and specific questions based around this in order to enable participants to carry out effective coaching conversations. There is also a chance to put the skills into practice.
Questioning - Looking at different questioning methods, the advantages of each and asking participants to provide examples.
Whose Agenda? - Encouraging the participants to help the coachee explore issues by encouraging rather than telling. A chance to practice their questioning in a safe environment.
Active Listening – Understanding what active listening is and how to ensuring they use it.
Coaching Opportunities – Identifying what coaching opportunities there are in the workplace and then applying the skills from the course to a coaching practice session.
Review of Session – Creating an action plan to embed learning.
At the end of this Coaching Skills for Managers Training Course, participants will be able to: