CONFLICT HANDLING

CONFLICT HANDLING

Duration:
One day

Intended for:
This course is ideal for anyone that has to deal with conflict on a regular basis. But because from time to time we all have to deal with conflict, this is a course for everyone in your organisation.

Contents:
There is a way to approach conflict in which we can reach a win/win and collaborate to a successful conclusion for all involved. This session will focus on bringing about an end to participant’s conflict situations quickly, cost-effectively and with as little discomfort as possible.

This training course will provide participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.

What is conflict? – Helping participants to understand and appreciate how conflict occurs, whilst reviewing their own experiences.

How to spot conflict – Looking at the tell-tale signs and the more predictable behaviours inherent with conflict.

Why conflict can be difficult to resolve – A look at the behavioural aspect of conflict. How our desires drive our behaviour and what this means.

Positions and Interests – A further exploration of how people focus on positions when working on interests can produce better results. Supported by an excellent training game.

The stages of conflict – Plotting the typical path that a conflict follows and relating this to participant’s own experience.

The five methods of managing conflict – Exploring the methods individuals use to manage conflict, which are: Avoiding, Accommodating, Forcing, Compromising, Collaborating.

Resolving conflicts you are involved in:

Skills required – Identifying and discussing the key skills.

Conflict resolution model – Following a set method of resolution.

Personal conflict situation – Applying skills to a personal situation.

Negative responses – Coping with typical responses.

Practice – A chance to demonstrate and practice in a safe environment

Resolving conflict between others – How to manage the process of helping others resolve conflicts without becoming embroiled.

Objectives:
At the end of this conflict handling training course, participants will be able to:

  • Define conflict and how to identify it
  • Explain positions and interests and why conflict is so hard to resolve
  • Identify the stages of conflict and the five methods of dealing with it
  • Follow set approaches to handling conflict