PERFORMANCE MANAGEMENT

PERFORMANCE MANAGEMENT

Duration:
1 day

Often treated like a box ticking exercise, effective performance management is actually fundamental to achieving a successful future. Performance management is not a fixed sequence of events, but a continuous process that constantly adapts to the needs of the team.

Intended for:
Anyone involved in the performance management or appraisal process. This could include: Directors, Managers, Team Leaders, HR Professionals.

Contents:
The key aim of the performance management process is to develop the team to assist the organisation in achieving its objectives.

What is Performance Management? – Developing an understanding of what Performance Management is and how we embed it into the culture of the organisation.

The Performance Management Cycle – Showing that Performance Management is a cyclical process and demonstrating the requirements at each stage. Including the need for ongoing reviews.

The Key Skills of Performance Management, including:

Objective Setting – Ensuring that objectives are clearly defined, describe performance requirements and are SMART.

Ability or Motivation? – A simple tool to help assess the best approach to take to developing an individual.

Adapting Your Leadership Style – Applying the ability/motivation tool to a specific work based example.

Feedback – Identify what positive feedback is, and is not.

Giving Difficult Feedback – Providing some key tips on this topic.

Judgemental or Behavioural Feedback? – Ensuring that our feedback is on specific, observable actions rather than ‘feelings’.

Performance Reviews – Taking delegates through a six-stage process.

Performance Reviews Practice – An opportunity to put the skills to the test.

Using the GROW Model to Joint Problem Solve – Looking at the GROW framework from a Performance Management perspective and providing specific questions to aid the process. With practice.

Managing Poor Performance – Identifying which actions to take and when, with some key skills.

Dealing with Poor Performance – A defined process to use.

Ten Ways to Improve Your Team Performance – Tips for analysis and Review. How can we implement these in the workplace?

Objectives:
At the end of this performance management training course participants will be able to:

  • Explain their role in managing the performance of their team
  • Describe the key stages in the performance management process
  • Use the performance management skills and techniques practice to create a development plan
  • Develop techniques to address poor performance
  • Review the challenges that face them within their specific team
  • Follow an action plan of their key development points.