MANAGING PERFORMANCE

MANAGING PERFORMANCE

Duration:
1 day

Management is ultimately about getting things done through others. Without a structured and clear approach to managing performance, where employees know what is expected of them and how they should approach their role, a manager is unable to effectively meet the level of productivity that is required. This will reflect badly on them and can impact on their own development.

Therefore, managing performance can be one of the single most important things for a manager to get right. This requires a goal-focused, common-sense approach to working with employees that ensures they are motivated and focused on success.

Intended for:
Anyone in a position of managing or leading others.

Contents:
Ultimately, the aim of these managing performance training course is to ensure participants have the knowledge and skills to help them develop a team of high performing employees that are focused on success.

The main content elements of the training course materials are:

The Importance of Managing Performance – Establishing the key elements to a managing performance approach, why this is important and the benefits it can have for a manager.

Making Performance Management Work – Changing current perceptions to performance management and highlighting the key factors that will help make it a success for managers.

Setting Goals – Identifying what makes goal setting work and how it underpins the entire managing performance process. Linking goal setting to record keeping to ensure effective processes.

Reasons for Poor Performance – Highlighting the underlying factors behind poor performance and individual mindsets.

Helping Poor Performers – Focusing on behaviour and results – translating ‘attitude’ to observed behaviours and looking to create improvement opportunities. Activities that review specific workplace scenarios.

Developing Average Performers – Knowing values and motivators, what drives performers and how to get the best out of their performance whilst still encouraging them.

Guiding High Performers – Establishing boundaries, creating opportunities, giving feedback and knowing when to praise.

Managing Conflict and Discipline – Resolving conflict issues and embracing the opportunity disagreement can provide. Looking at the key components of discipline and following a set structure for implementation.

The ‘DESC’ Model – Provision of a communication model that assists participants with structuring conversations around performance issues.

Performance Conversations – A practical activity following theoretical set-up that allows participants to practice and review the skills of effective performance communication.

Objectives:
At the end of this managing performance training course, participants will be able to:

  • Manage performance by setting clearly aligned goals that are documented
  • Identify causes of poor performance whilst working with employees to improve and develop
  • Recognise and communicate success, focusing on behaviour and results
  • Co-operate with employees in order to increase productivity, morale and motivation