This course is ideal for anyone that has to deal with conflict on a regular basis. But because from time to time we all have to deal with conflict, this is a course for everyone in your organisation.
This training course will provide participants with the skills, knowledge and awareness necessary to display a positive approach to conflict handling.
What is conflict? - Helping participants to understand and appreciate how conflict occurs, whilst reviewing their own experiences.
How to spot conflict - Looking at the tell-tale signs and the more predictable behaviours inherent with conflict.
Why conflict can be difficult to resolve - A look at the behavioural aspect of conflict. How our desires drive our behaviour and what this means.
Positions and Interests - A further exploration of how people focus on positions when working on interests can produce better results. Supported by an excellent training game.
The stages of conflict - Plotting the typical path that a conflict follows and relating this to participant’s own experience.
The five methods of managing conflict - Exploring the methods individuals use to manage conflict, which are: Avoiding, Accommodating, Forcing, Compromising, Collaborating.
Resolving conflicts you are involved in:
Skills required – Identifying and discussing the key skills.
Conflict resolution model – Following a set method of resolution.
Personal conflict situation – Applying skills to a personal situation.
Negative responses – Coping with typical responses.
Practice – A chance to demonstrate and practice in a safe environment
Resolving conflict between others – How to manage the process of helping others resolve conflicts without becoming embroiled.
At the end of this conflict handling training course, participants will be able to: