QUESTIONING SKILLS

QUESTIONING SKILLS

Duration:
1 day

Intended for:
Most of us have job roles that involve at least some communication with other people even if we never deal with people outside of our own organisation. The ability to question effectively is therefore important to all of us.

These one day questioning skills training are aimed at helping participants to question effectively.

Contents:
Don’t Ask/Not Interested – Two short activities where participants experience what it is like when they speak and receive no feedback. This emphasises the importance of questioning during communications.

Yes/No – This activity demonstrates the difficulties when the person answering questions supplies only limited answers.

Types of Information – A brief explanation of the three main types of information that may be uncovered during questioning.

The Funnel Technique – An explanation of a simple and logical questioning technique that can be applied to most situations. Participants then get the opportunity to practice the technique on each other.

Refining the Funnel – We consider ways of making our use of the question funnel even more effective. We also consider whether open questions are always necessary to encourage open answers.

Preparing to Question – Participants are encouraged to think about the preparation they should make before questioning someone. They are also given the opportunity to practice this.

Preliminaries – We look at how we can prepare the other person so that they are encouraged to answer our questions.

Lubricating the Question – In this short session we consider how we can encourage the person answering to give as much information as possible. We also briefly consider how we can control situations where the other person is talking much more than we need.

The Motor Accident/The Green Eco Car – These two activities give participants the opportunity to put into practice what they have learned.

Objectives:
At this end of this questioning skills training course participants will be able to:

  • Explain why effective questioning is important
  • Question effectively using the funnel technique
  • Make preparations for questions that focus on the objective they are trying to achieve
  • Use appropriate questions and techniques to encourage the speaker to supply the information they need