Intended for: The Communicating with Customers training will help develop anyone that comes into contact with customers. Whether that is via the telephone or on a face-to-face basis.
Understanding Our Customers – A review of the types of customers we have, why they buy from us and their ‘journey’ with our organisation
Customer Expectations – An exploration of what makes a good customer experience and why
Communication Process – A clear structure for communicating with customers with a self-assessment on how well each participant fulfills this requirement
Gathering Information – A look into the best approach to gain information from a customer including Questioning and Listening skills
Managing Difficult Situations – Looking at methods of turning problems into solutions that benefit the customer
By the end of this training course, participants will be able to: